Support & Contact
Get help, report issues, or contribute to the project.
Report a Bug
Found an issue? Email us with detailed reproduction steps.
lightbulbFeature Request
Have an idea? Share your feature suggestions with us.
mailGeneral Support
Have questions? We're here to help with any inquiries.
Frequently Asked Questions
How do I install the extension?
Visit the Chrome Web Store or Microsoft Edge Add-ons and search for "TruvantaAI". Click "Add" to install.
Why is a verdict marked "UNCERTAIN"?
UNCERTAIN verdicts indicate conflicting evidence, insufficient authoritative sources, or emerging topics without clear consensus. This reflects honest epistemic limitations rather than a failure of the system.
Can I use TruvantaAI offline?
No. Fact-checking requires querying our backend evidence database and ML models. A network connection is required.
How can I report a bug or suggest features?
Email us at contact@gari.live with details about the issue or your feature request.
Is TruvantaAI free?
Yes, completely free. No subscriptions, no premium tiers, no ads.
Contact Methods
Response Time
We typically respond to all inquiries within 24-48 hours during business days.
For urgent security issues, please mark your email subject with [SECURITY] for priority handling.
Security Vulnerability Disclosure
If you discover a security vulnerability, please email us with [SECURITY] in the subject line:
contact@gari.liveWe aim to respond within 48 hours and will credit responsible disclosures in our changelog.
Expected Response Times
- priority_highSecurity Issues: 48 hours
- bug_reportBug Reports: 3-5 business days
- helpGeneral Inquiries: 1 week
- lightbulbFeature Requests: Discussed in community forums